How to recover game progress

If you need help recovering game progress or transferring your progress to a new device, please make note of the following details:

• Support ID from your high level progress that you want to move
• Support ID from the new device or new level 1 game
• You can find Support IDs under Settings within the game.

If you have an existing ticket:

• Update your current ticket by replying to the last message.
• Write that you want to transfer and include the Old Support ID and new Support ID.

To create a new ticket, after noting your Support IDs, complete the following steps:

• Open Settings in the game.
• Tap big Support button.
• Write that you want to transfer and include the Old Support ID and new Support ID.
• Submit to create your ticket. Support will help as soon as possible.